Multichannel Sales Specialist (MCSS)

Surrey, BC

Multichannel Sales Specialist

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage
• Overtime available in peak periods

Position Summary

The Multichannel Sales Specialist (MCSS) is pivotal in supporting Convoy's mission for continued year-over-year growth. The MCSS plays a key role in managing Convoy's micro customers, as well as re-engaging and expanding the accounts that have been lost or are downtrading within the portfolio. Additionally, the MCSS is responsible for qualifying all incoming leads through both digital and physical channels. They will also have targeted outreach plans in partnership with marketing. As the primary point of contact for most new relationships with Convoy, this role is vital in ensuring professionalism and setting a positive tone for future interactions, delivering an exceptional first experience for new customers. 

Responsibilities

• • Identify and target dormant or underperforming accounts, developing customized strategies to re-engage and reactivate these clients. 
  • Qualify all incoming leads from counter and customer service lead forms, converting them into MC accounts or passing them to the field sales team as appropriate. 
  • Build and maintain relationships with former clients, understanding their needs and presenting tailored solutions. 
  • Conduct comprehensive needs assessments to understand the unique requirements of each account and align our offerings accordingly. 
  • Use a variety of communication channels (phone, email) to reach out to accounts, scheduling meetings or presentations as needed. 
  • Consistently follow up with accounts to maintain interest and drive progress toward reactivation. 
  • Collaborate closely with Sales, Marketing, and Customer Service teams to align strategies and share insights into account reactivation. 
  • Track and report progress, providing regular updates to the manager on reactivation activities and results.
  • Stay up to date on industry trends, competitor actions, and market shifts to better position our offerings.

Requirements

• 1-2 years of experience in sales, customer service, inside sales, business development, or a related field, ideally within the construction industry. 
• Bachelor's degree in business, marketing, or a related field is a plus. 
• Experience with building materials or roofing solutions is preferred. 
• Strong communication, interpersonal, and organizational skills. 
• Proven ability to meet and exceed targets. 
• Strategic thinker with experience in developing and executing reactivation strategies. 
• Proficiency in CRM software (Salesforce) and sales tools. 
• Self-motivated, goal-oriented, and resilient in the face of rejection. 
• Enthusiastic about sales with a team-oriented, collaborative mindset. 
• Ability to travel to Convoy locations as needed. 
• Valid driver’s license and reliable vehicle preferred.